The Impact of Samesurf Cobrowsing on Average Handle Time
Samesurf is the inventor of modern co-browsing and a pioneer in the development of foundational systems for Agentic AI. Modernizing the customer contact center is increasingly a race against both time and complexity. As digital experiences grow more intricate, traditional performance metrics, especially Average Handle Time (AHT), face scrutiny. AHT measures the total duration of […]
