Cursor tracking enables everyone in the room to view each other’s cursors in real-time. If a leader scrolls up or down within a page, the followers will also auto-scroll to match the leader’s movements on that page.
FAQs
This FAQs Section outlines a comprehensive review of frequently asked questions which relate to Samesurf’s basic components, features & security elements.
Where do the Room Features Reside?
The list of available features flows from the Features menu that is positioned on the Samesurf Topbar.
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How do I Request, Pass or Take Back Leader Controls?
To request control, users can utilize the Control button to prompt the current leader to either grant control or to deny the request.
To pass control as the leader, click the Control button and select a new leader from the user list.
To take back control as the host, click the Control button and click Yes to take back control.
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What is Cursor Tracking?
How do I Reenter the Room if I get Disconnected?
The process for re-joining a room is the same as the initial one for joining that room.How do I Send Public and Private Messages to Other People in the Room?
After clicking the Chat button from the Samesurf Topbar, users will be able to send messages to everyone in the room if the in-room chat module is set “To All.” In order to send a private message, users can select a specific user from the dropdown list and send the message to that particular individual.
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Can I be in Two or More Active Co-Browse Sessions within Different Browser Tabs at the Same Time?
Users are able to run an unlimited number of co-browsing sessions in a simultaneous fashion – even from the same browser.How do I Share Applications and other Offline Content that Resides on my Desktop?
The leader can toggle into Screen Sharing via the Modes Menu on modern browsers like Chrome, Firefox, Safari, Edge and Opera to enable other participants to see the leader’s desktop or certain selected windows on their desktop. Followers will be able to view the leader’s screen on any device or browser.Does Screen Sharing Work on Mobile Phones and Tablets?
Screen sharing works for leaders who are sharing their computer screen into virtually any mobile browser without installs or coding of any kind on the viewer side.Can I Initiate Screen Sharing from a Mobile Phone or Tablet?
The Samesurf Mobile SDK does support the ability for leaders to broadcast their native mobile app into any other mobile app or browser window.How many Followers can I Share my Screen with at the Same Time?
Maximum broadcasting levels depend on a variety of factors including the size of the screen being shared, the extent of the dynamic nature of the shared content and the speed of the participants’ web connections. Our internal testing has shown that on high-powered machines within robust web connections, up to 100 participants are able to view the same screen broadcast in real time.How can I Improve the Quality of my Screen Sharing Experience?
The best way to enjoy a lag-free shared experience is to opt for Samesurf Co-Browsing. If you’re sharing offline content like applications or other items that reside on your desktop, you can vastly improve the screen sharing performance by sending and receiving screen broadcasts on a faster web connection (ex: cable, DSL or 5G wireless).Why does Samesurf Incorporate Screen Sharing in Addition to Co-Browsing?
Screen sharing is helpful when collaborating on apps and offline content that reside exclusively on the user desktop as opposed to a web browser.
Categories
Quick Guide
The Quick Guide provides an abridged summary of the primary feature sets and workflows for starting and joining Samesurf sessions.
For Consumers
This For Consumers Section gives critical information on Samesurf’s features and broad applicability for consumer uses like shopping & watching videos together.
For Business
This For Business Section offers in-depth insights on Samesurf’s business related features and uses cases for tasks like remote support & assisted sales.
Integration
This Integration Section sets forth direct links to the Samesurf APIs while also including a review of the site-embed options for initiating and joining cobrowse sessions.
Features
This Features Section provides a short summary of the primary feature sets that support the Samesurf Cobrowse platform.
FAQs
This FAQs Section outlines a comprehensive review of frequently asked questions which relate to Samesurf’s basic components, features & security elements.
Best Practices
This Best Practices Section offers critical insights relating to Samesurf’s system, browser and other requirements while providing recommendations for optimal usage.
Contact Us
This Contact Us Section lists different channels that our clients, prospects and partners can use to get in touch with us on a 365/24/7 basis.