Visual Engagement in the Era of New Compliance Regimes

Samesurf invented modern co-browsing.

In today’s digital age and in an era where data breaches and cyber threats are becoming increasingly frequent, staying updated with evolving regulations and compliance standards is essential for safeguarding sensitive information. Within industries such as healthcare and banking where data privacy is paramount, consumer facing firms must prioritize regulatory adherence to avoid costly breaches and reputational damage. 

Co-browsing technology offers significant benefits that enhance client and patient support while being fully aligned with current data protection laws in each of the relevant jurisdictions. This article explores how security teams can ensure compliance with the latest regulations when utilizing modern cobrowse solutions.

The Evolving Regulatory Landscape

Data protection regulations such as the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the U.S. have established comprehensive frameworks for safeguarding personal information. In addition, industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA) in healthcare and the Gramm-Leach-Bliley Act (GLBA) and Payment Card Industry Data Security Standard (PCI DSS) in the finance sector impose strict requirements for how sensitive data should be handled. Understanding and adhering to these laws is crucial to ensuring that your organization complies with these standards while protecting sensitive data.

Samesurf Cobrowse in the Healthcare Industry: HIPAA Compliance Essentials

Samesurf’s cobrowsing solution can significantly improve patient support within telehealth environments.  Meanwhile, its deployment methodologies align with HIPAA regulations to protect patient sensitive data. Below are the key compliance regulations that Samesurf cobrowse satisfies for healthcare providers:

• Data Encryption: All information shared during co-browsing sessions is encrypted to prevent unauthorized access.
• Secure Session Management: Secure session management practices, including strong authentication and automatic session timeouts, are integrated to prevent unauthorized activity.
• Audit Trails: Comprehensive and tamper-proof logs of co-browsing sessions are maintained to ensure accountability, transparency and compliance with HIPAA’s auditing requirements.

Samesurf Cobrowsing in the Financial and Banking Industry: Safeguarding Customer Information

Samesurf cobrowse improves client support in the financial and banking sectors. Financial institutions must comply with regulations like the Gramm-Leach-Bliley Act (GLBA) and the Payment Card Industry Data Security Standard (PCI DSS). Samesurf cobrowse complies with these requirements via the following feature sets: 

• Input Field Masking: The platform protects sensitive information during cobrowsing sessions by masking input fields.
• Data Redaction: Samesurf utilizes data redaction features to hide or remove sensitive elements from the unauthorized view of third parties (i.e. agents) during cobrowse sessions.
• Secure Communication Channels: Our offerings ensure that cobrowsing sessions are conducted over secure, encrypted channels to prevent data interception.

Mitigating the Risks of Data Breaches

Data breaches can lead to severe financial, legal and reputational consequences. To mitigate risks associated with co-browsing, Samesurf suggests that the following best practices be considered:

• Regular Security Audits: Perform routine security audits to evaluate your co-browsing solution and address any vulnerabilities.
• Employee Training: Educate your management team and other employees on data protection protocols, regulatory compliance and the risks associated with mishandling sensitive data.
• Third-Party Security Assessments: Engage external security experts to assess your co-browsing infrastructure and provide actionable recommendations for further strengthening compliance using the most secure and patented co-browsing solution, Samesurf.

Samesurf’s Secure Cobrowsing Solution

Samesurf’s cobrowsing solution is designed with security and compliance at its core. Features such as secure session encryption, sensitive element redaction and single tab cobrowse help organizations meet even the most stringent of regulatory requirements. Choosing Samesurf ensures that your cobrowsing sessions are effective and compliant with the latest laws.

Conclusion

Compliance with laws and data security regulations is essential for protecting sensitive information and maintaining customer trust. Samesurf’s co-browsing technology can enhance customer support without compromising compliance. Our platform helps ensure that your security team is well-versed in the latest regulations and best practices to safeguard your organization against data breaches and legal penalties.

Samesurf’s secure cobrowsing solution can help your organization stay compliant while protecting sensitive information. Embrace the power of Samesurf cobrowsing while adhering to the highest standards of data protection and regulatory compliance.

For further security information, please visit our blog on Essential Security Insights with Samesurf Cobrowse.

Visit samesurf.com to learn more or go to https://www.samesurf.com/request-demo to request a demo today.