Top Benefits of Cobrowse For Customer Support 

Samesurf invented modern co-browsing.  

When it comes to customer support and assisted sales, Samesurf is an absolute game-changer that enables agents to see exactly what the customer is seeing in real time. Cobrowse makes customer support and assisted selling more efficient and effective. Here are the top five benefits of using co-browsing for your support teams:

1. Ultra-Secure, Highly Interactive Support

Samesurf co-browse is not only secure but also super interactive. It allows support agents to guide customers through any form of online content while keeping all sensitive information protected via sensitive element redaction and enterprise grade encryption. This level of interaction helps build trust, making customers feel secure and supported every step of the way. 

2. Faster Handling Times

One of the best things about co-browsing is that it speeds up handling times. Companies that use Samesurf see a 42% improvement in handling times on average compared to standard support. By letting agents see and interact with the same online content as the client they are serving, issues get resolved faster without the need for lengthy explanations or back-and-forth emails. 

3. Empowering Customer Interaction

Co-browsing empowers clients to actively interact with your online experiences via in-page control passing. This hands-on approach allows customers and agents to engage with your web experiences directly, making the support experience more engaging. By giving customers this level of interaction, they can better understand your products and services, leading to more confident and informed usage. 

4. Higher Customer Satisfaction

Using Samesurf’s co-browsing as a simple, one-click assistance tool delights customers and makes the support process smoother. This form of convenience results in a 33% increase in satisfaction ratings compared to regular support methods. Happy customers are more likely to stay loyal to your brand while singing your praises amongst friends in their circle of influence.

5. Seamless Support Integration

Co-browsing is the easiest way to provide seamless online support. It’s a remote engagement platform that avoids the hassle of installs, latency, and engineering requirements. This seamless integration ensures that support processes run more efficiently, leading to better outcomes for your business.

Conclusion

Samesurf’s co-browsing technology brings many benefits to your customer support team. These results range from faster handling times and empowered customer interaction to higher customer satisfaction and seamless integration. By offering ultra-secure, highly interactive support, co-browsing allows your support teams to deliver exceptional service this holiday season.

Visit samesurf.com to learn more or go to https://www.samesurf.com/request-demo to request a demo today.