Shopping Together with Samesurf

In today’s digital age, the level of customer experience that is offered to each patron is paramount as a defining point of differentiation. It’s the secret to boosting sales and building brand loyalty. With Samesurf’s co-browsing technology, online shopping becomes more interactive, social, and efficient. Below you’ll find a few ways that Samesurf’s co-browsing solutions are currently enhancing the online storefronts of our clients to elevate their overall offerings.

The Power of Collaborative Shopping

Samesurf’s co-browsing technology enables customers to shop together, resulting in a 39% average increase in completed transactions compared to shopping on a solitary basis. By giving customers the opportunity to browse and shop with friends, family, and sales experts, the shopping experience becomes more fun and personalized. This collaborative approach not only increases average order values and engagement but also boosts customer satisfaction and brand loyalty.

Easy Promotion Through Instant Invites 

With Samesurf, current users have the ability to promote your products and services through instant invitations that can be activated via a single install-free click. This type of promotion leverages social connections to attract new customers and to increase your brand’s visibility. When customers shop together, they are more likely to recommend your brand to others while driving organic growth in site traffic and strengthening customer support. 

Higher Conversion Rates

Samesurf’s co-browsing technology also leads to a 29% average increase in conversion rates compared to legacy tools such as live chat and traditional phone support systems. By providing real-time, fully interactive assistance, customers are more likely to make purchases. Whether they need help choosing products, addressing concerns, or receiving instant feedback, co-browsing helps guide customers through their shopping journey, reducing drop-off rates and increasing sales.

Mitigating Cognitive Dissonance

One of the greatest challenges in online shopping is cognitive dissonance, where customers second-guess their buying decisions. Samesurf helps mitigate this issue by allowing users to give and receive instant feedback on their buying choices. This reassurance greatly improves the shopping experience, resulting in a 33% average increase in satisfaction ratings compared to live chat only systems that include client outreach. When customers feel confident in their buying decisions, they are more likely to complete their purchases and return for future shopping experiences.

Conclusion

Samesurf’s co-browsing technology offers a simple and effective way to improve the online shopping experience. By allowing customers to shop together, provide instant feedback, and utilize features like HD video-chat and in-page control passing, retailers can increase transaction sizes, boost conversion rates, and elevate customer satisfaction levels. Embrace the future of online shopping with Samesurf and create a more engaging, interactive, and successful shopping experience.

Visit samesurf.com to learn more or go to https://www.samesurf.com/request-demo to request a demo.