Samesurf Cobrowsing Excels on Mobile
July 21, 2025
Samesurf invented modern co-browsing.
Customers expect seamless service on their mobile devices, which means companies must be ready to engage them with secure, real-time interactions. Samesurf Cobrowsing makes this possible by powering a truly mobile-first experience that redefines how businesses support, sell to, and care for users on smartphones and tablets.
Samesurf Cobrowsing is Essential for Every Mobile-First Company
Mobile has surpassed desktop across nearly every category, including banking, healthcare, and retail, making it impossible for brands to treat it as a secondary channel. But traditional screen-sharing and first-generation co-browsing tools weren’t built for mobile. They often require app installs, rely on third-party code, risk exposing sensitive data, and suffer from laggy, pixelated experiences.
Samesurf’s patented co-browsing technology changes the game. It runs natively in any mobile browser on iOS, Android, tablets, and desktops, without any need for installs or complex engineering work. Samesurf enables clients to just click an interactive element in any part of the user’s journey to start cobrowse on that current page. This truly mobile-first approach ensures support and sales teams can instantly connect with users from anywhere and with zero friction.
Security & Compliance Built for Sensitive Industries
Samesurf Cobrowsing is an enterprise-grade secure platform that supports features such as multi-tab sharing, automatic redaction of sensitive fields (like SSNs, credit cards, medical info), SSL/TLS encryption and compliance with GDPR, HIPAA and PCI-DSS. These safeguards ensure it’s secure enough for even the most heavily regulated sectors, such as finance and healthcare, where privacy is paramount.
There’s no need for browser plugins or ongoing IT maintenance and Samesurf’s REST API enables seamless integration into existing workflows and mobile apps.
Mobile-First Customer Use Cases
Let’s explore two powerful scenarios where Samesurf Cobrowsing excels on mobile:
1. Banking: Guided Support During High-Stakes Transactions
Imagine a customer attempting to transfer funds on their banking mobile website. They hit a snag entering routing numbers or verification codes—on a tiny screen, frustration mounts fast.
Before Samesurf Cobrowsing, support reps had to rely on vague instructions: “Try refreshing,” or “Tap the menu.” The customer fumbles, abandons the transfer, and maybe even switches banks since they are dissatisfied with their experience.
With Samesurf Cobrowsing, it’s different:
- The customer taps and instantly shares their current page —no downloads or logins.
- The rep enters the same room and sees the exact same content as the customer but sensitive fields are automatically masked.
- The rep can scroll along, guide tapping (via arrows/highlights), or even request in-page control from the customer.
2. Healthcare: Helping Patients Navigate Telehealth & Forms
A patient on their mobile browser is filling out a telehealth intake form—entering insurance details, medical history, and providing consent. The fields they are interacting with are usually complex and error-prone and patients usually get frustrated with generic “what did you type?” guidance from the support rep.
This is where Samesurf Cobrowsing comes in:
- The patient clicks a link or any interactive element within the journey and launches a shared session.
- The rep views the website with form entry fields and only sees masked personal info.
- The agent supports navigation in real-time with the ability to highlight fields, explain sections and nudge corrections.
- If necessary, the patient allows in-page control passing to let the agent assist directly only within that page, but never across the whole device.
Integrated Across Devices & Journeys
Samesurf Cobrowsing integrates everywhere. Agents can initiate sessions with a chat trigger, hotkey, or UI button—no friction and no context switching.
Samesurf supports HD video, audio, file upload, session recording, multi-tab cobrowse and in depth analytics.
Patented Tech & Proven ROI
Samesurf holds multiple patents, and is recognized as the inventor of “modern cobrowse.”
Why Companies Trust Samesurf Cobrowsing on Mobile
- Install‑free & code‑free: No user installs, no engineering drag—just browser-based sessions.
- Mobile‑ready by design: Works flawlessly across all devices and browsers, with fast, crisp rendering.
- Privacy and compliance: Masked data, single‑tab sharing, enterprise encryption.
- Versatile integration: REST API, embeddable via button, chat, hotkey, iFrame, or new tab.
- ROI you can measure: Metrics across industries show marked increases in conversion, satisfaction, and efficiency.
How to Roll Out Samesurf Cobrowsing on Mobile
- Identify high‑value mobile pain points—forms, checkouts, onboarding.
- Integrate the session trigger—button in browser, chat, or hotkey.
- Empower support reps with training on in-session navigation, redaction awareness, and respectful assistance.
- Track key metrics: completion rates, handle time, satisfaction, conversion.
- Scale across teams—from support to onboarding, sales to training. The REST API and no-code overlay make it easy.
Conclusion: Samesurf Cobrowsing Bridges the Gap on Mobile
Customers live on mobile devices, but digital support tools often struggle to keep up unless they’re truly designed for mobile. Samesurf Cobrowsing empowers teams to guide, assist, and convert on small screens in a manner that is secure, instant, and doesn’t require downloads or installs.
Samesurf adds a human touch to mobile experiences, from banking transfers to telehealth intakes, while driving measurable business results. With built-in privacy, simplified integration, and clear ROI, Samesurf Cobrowsing isn’t just an option for mobile-first companies — it’s a necessity.
If you’re building a mobile experience today, build it with real-time guidance. Samesurf Cobrowsing epitomizes excellence for sharing browsing on mobile.
Visit samesurf.com to learn more or go to https://www.samesurf.com/request-demo to request a demo today.
