Reducing Client Frustrations with Samesurf Cobrowse

The frustrations of a business’ client base can often make or break each individual’s experience with your company. 

With Samesurf cobrowse, we understand the importance of seamless, real-time collaboration in reducing these frustrations and improving overall user satisfaction. For this reason, we created a modern co-browsing solution that is both simple and robust. Here are some examples how Samesurf works to reduce client frustrations:

Secure and Reliable Collaboration

When developing Samesurf’s co-browsing technology, we focused on creating a secure and reliable mechanism for visual engagement. Our platform sets new legal and security standards for external communications that protect client systems and sensitive data. This peace of mind allows both your team and your clients to focus on resolving issues without worrying about security risks such as installs and the wholesale taking over the user desktop.  

Seamless Co-Browsing Across Devices

Co-browsing allows you to browse every form of online content together from virtually every device including desktop, mobile and other browser based systems. This flexibility means that your agents can assist your clients no matter where they are in their user journey or what device they are using. The ability to seamlessly connect across platforms reduces technical difficulties and helps solve client issues in a more expeditious manner.

Increased Conversion Rates

One of the primary benefits of Samesurf’s co-browsing technology is its ability to increase conversion rates. By providing real-time, hands-on assistance, your agents are empowered to guide customers through their online journey and help them make informed buying decisions. This proactive based support has increased the conversion rates of our clients by an average of 29% – leading to significant business outcomes.   

Improved Support Times

In addition, Samesurf co-browsing significantly improves support interaction times. On average, companies that use our platform see a 42% improvement in handling times compared to traditional support methods such as just live chat and phone support. By allowing support agents to view and interact with the content that the client is viewing in real time, issues get resolved more quickly, thus reducing frustration and enhancing the overall customer experience. 

Amplified Client Satisfaction

In addition to the points referenced above, assisting clients as they securely fill out forms and browse online together can greatly increase client satisfaction. With Samesurf’s co-browsing technology, support agents can easily provide real-time help, ensuring that their customers feel supported and well understood. 

Conclusion

Reducing client frustration is incredibly important for maintaining a positive brand image and fostering customer loyalty. Cobrowsing offers a secure, reliable, and highly contextual solution that enhances real-time engagement, seamless browsing across devices, conversion rates, support times, and client satisfaction. By integrating Samesurf’s co-browsing tool into your customer support strategy, you can transform frustrating interactions into highly productive virtual experiences. 

Visit samesurf.com to learn more or go to https://www.samesurf.com/request-demo to request a demo.