Improving Patient Education Using Samesurf Co-Browse
August 04, 2025

Samesurf invented modern co-browsing.
In today’s healthcare landscape, the ability to educate patients effectively has become more critical than ever. With rising patient expectations, increasingly complex treatment options, and a growing reliance on digital platforms, healthcare providers need innovative tools to bridge the information gap between clinicians and patients. Samesurf Co-browse, a real-time, interactive collaboration solution is redefining the way healthcare professionals engage with patients.
Samesurf Co-browse empowers providers to walk patients through complex digital content, such as test results, treatment plans, insurance portals and educational resources—in real time. Samesurf Co-browse requires no downloads, third-party code or traditional screen sharing. This seamless, HIPAA compliant technology is redefining patient education. It helps care teams deliver information clearly and securely, so patients feel informed, supported and confident every step of the way.
The Growing Importance of Patient Education
The shift to value-based care has made patient education a top priority for healthcare systems, clinics and private practices. Informed patients are more likely to comply with treatment plans, manage chronic conditions effectively and avoid unnecessary hospital readmissions. Yet many healthcare organizations struggle to deliver meaningful education, especially in a digital-first world where information is abundant but often overwhelming or inaccessible.
Written instructions can be confusing. Telehealth sessions are often one-way. And traditional screen sharing tools are riddled with compliance, compatibility and privacy challenges. This is where Samesurf Co-browse stands out: it enables care teams to meet patients in real time, on any device and walk them through important digital content as if they were sitting side by side.
What Is Samesurf Co-browse?
Samesurf Cobrowse reimagines what telehealth looks like between providers and their patients. Unlike traditional screen sharing or video conferencing platforms, Samesurf Cobrowse offers real-time, browser-based co-browsing that requires no downloads, installations or technical hurdles for the end user.
Providers can instantly see what their patients see within a secure browser session. They can highlight elements, scroll any form of content together, fill out forms collaboratively and guide users through any webpage or insurance portal in real time. More importantly, the technology is built with strict adherence to privacy and compliance requirements – making it an ideal solution for the health industry that deals with sensitive personal data.
Some key benefits of Samesurf Co-browse for healthcare include:
- HIPAA-compliant and secure: No patient data is shared inappropriately. Unlike screen sharing, patients control what’s visible.
- No downloads or installs: Works immediately in the browser—perfect for elderly or tech-averse patients.
- Cross-device compatibility: Whether a patient is on an iPhone, Android tablet or Windows desktop, the experience is seamless.
- Privacy-first design: Sensitive fields like SSNs or medical history can be masked from view.
Use Case: Explaining a Diagnosis Through Samesurf Co-browse
Imagine a patient receives an email that their test results are ready in the provider’s online portal. They log in and see a series of unfamiliar lab values, medical terms and charts. Instead of sending a follow-up email or trying to explain things over the phone, the provider launches a Samesurf Co-browse session. With the patient’s consent, the care team is able to view the same portal in real time, highlight specific values, annotate key sections, and answer questions directly.
Because Samesurf Co-browse doesn’t transmit sensitive data or require screen sharing, this session is safe, compliant and personalized. The patient walks away with a clear understanding of their results and next steps—something that might not have happened with a passive document or a rushed phone call.
Making Online Patient Portals More Accessible with Samesurf
Many healthcare systems offer patient portals filled with valuable tools, like prescription refills, telehealth scheduling, billing info and post-op instructions. These portals often frustrate patients with inconsistent UX, confusing navigation or poor mobile performance.
With Samesurf Co-browse, support staff or clinicians can guide patients through every corner of the portal: showing them how to pay a bill, refill a medication, or download care instructions. Because both the patient and the representative can point, click, and scroll together in real time, there’s no ambiguity or delay.
Especially for elderly or low-digital-literacy populations, Samesurf Co-browse is a game changer. It turns frustrating digital experiences into confidence-building, collaborative learning opportunities.
Improving Discharge Education and Post-Care Instructions with Samesurf
A major pain point in healthcare is ensuring patients understand what to do after they leave the hospital or clinic. Discharge packets are often crammed with jargon. Verbal instructions can be forgotten quickly. And patients may not know how to access follow-up information online.
By using Samesurf Co-browse, discharge nurses or care coordinators can walk patients through interactive recovery timelines, online physical therapy videos, or medication management tools—all in the patient’s browser, with no tech hurdles.
This kind of visual, collaborative education boosts comprehension and retention. It also gives patients a chance to ask questions in real time, identify potential barriers and leave feeling empowered, not confused.
Reducing No-Shows and Improving Appointment Prep
Missed appointments are costly for providers and potentially dangerous for patients. One common reason for no-shows? Patients didn’t understand what they were supposed to do beforehand—whether it was fasting, bringing paperwork, or knowing where to go.
Samesurf Co-browse can solve this with proactive guidance. Support teams can walk patients through appointment instructions, highlight directions on a map, or fill out intake forms together, all in the browser, with the patient in full control. This level of clarity not only improves outcomes but also shows patients that their provider is invested in their experience.
Samesurf Co-browse Seamless Integration with Telehealth Workflows
For organizations already offering video visits, Samesurf Co-browse adds another layer of interactivity. It can be used side-by-side with telehealth to guide patients through visuals, labs or third-party content during the session. There’s no need to email links, wait for the patient to catch up, or hope they’re looking at the same thing.
Because Samesurf Co-browse is browser-native, it requires no additional setup and functions smoothly even on mobile, where many patients now access care.
Conclusion: Samesurf Co-Browse Makes Patient Education More Personal and Impactful
In an era where patient engagement is the cornerstone of quality care, tools like Samesurf Co-browse offer healthcare providers a powerful advantage. By enabling real-time, visual collaboration across any device, Samesurf Co-browse bridges the gap between clinical knowledge and patient understanding.
Whether it’s walking a patient through test results, helping them use a portal, or guiding them through post-op recovery, Samesurf Co-browse makes digital healthcare more human. It turns static, confusing information into shared, supportive experiences, helping patients take control of their health with clarity and confidence.
For healthcare organizations committed to better outcomes, fewer readmissions, and higher satisfaction, Samesurf Co-browse isn’t just a tool—it’s a strategic asset in the patient education journey.
Visit samesurf.com to learn more or go to https://www.samesurf.com/request-demo to request a demo today.