How Samesurf Co-Browsing Strengthens Data Security

Samesurf invented modern co-browsing.

Online security has become more crucial than ever. With businesses and individuals conducting a growing share of their activities online, the potential risks associated with cyber threats are significant. Phishing, data breaches, identity theft and other security issues are a constant concern for companies across all industries. As technology evolves, so must the tools we use to ensure that online interactions are safe and secure.

Samesurf invented modern co-browsing in 2010 as a cutting edge alternative to screen sharing that enables remote users to interact with the same crystal clear content from any device in real time without installs, coding or IT involvement of any kind. 

Clients have integrated our cobrowse and video chat platform to improve online support, assisted sales, telehealth, co-shopping, remote training and onboarding by launching a remote interaction via a single click from any point in the customer/client journey.

Samesurf cobrowse takes this concept even further by integrating secure focused features that allow companies to offer this form of real-time support without exposing sensitive client data or creating cybersecurity vulnerabilities.

Real-Time Cobrowse with Added Security

One of the key challenges companies face when providing online support is the balance between assisting customers in real time and ensuring the security of sensitive data. When a customer needs help navigating a website, completing a transaction, or troubleshooting an issue, traditional communication methods and screen sharing are not sufficient. Samesurf cobrowse support agents can view the same webpage as the customer in real time, offering step-by-step guidance, while never compromising the customer’s security.

Key Cybersecurity Benefits of Samesurf Co-Browsing

Secure, Shared Interactions

With traditional (even modern) screen-sharing tools, sensitive information like passwords, account details and personal identifiers could be very well exposed to the person on the other end. Samesurf’s co-browsing technology ensures a secure and private experience. During a session, users are only able to view the same content rather than each other’s respective screen contents, which eliminates the risk of exposing sensitive desktop content.

Additionally and since the co-browsing environment is session-based and encrypted, the likelihood of interception or unauthorized access is mitigated. This level of control makes co-browsing ideal for financial institutions, healthcare providers and e-commerce businesses that handle sensitive information on a regular basis.

Eliminating Phishing Risks

Phishing attacks are one of the most prevalent online security threats, particularly in industries where customers share personal or financial details. During a co-browsing session, Samesurf ensures that both the business and the customer are on the same page without subjecting them to undue security risks such as relinquishing control of their individual desktops. In addition, businesses can allow customers to cobrowse any form of content or website without having to enter into a screen sharing session to view third party sites. 

Moreover, Samesurf allows businesses to proactively guide customers through any verification steps, such as checking for secure HTTPS connections or verifying website authenticity, further helping to prevent phishing scams.

Data Privacy Compliance

In many industries, strict regulatory requirements govern how sensitive customer data is handled. Financial services, healthcare, and e-commerce are all bound by laws such as GDPR, HIPAA and PCI DSS, which require companies to maintain high standards of data privacy and protection.

Samesurf cobrowse allows businesses to comply with these stringent regulations while empowering them to interact with their clients in real-time. The platform enables them to configure their implementations to ensure that no sensitive personal information is exposed during a co-browsing session.  Additionally, features such as secure session authentication help businesses verify user identity without the risk of data leaks.

Preventing Unauthorized Access

One common challenge in maintaining top level cybersecurity is ensuring that only authorized individuals access sensitive systems. With Samesurf cobrowse, businesses can limit session (as opposed to system) access to the customer and the designated support representative, ensuring that no unauthorized users can observe or participate in the session. This provides a higher level of control over who is involved in the interaction and prevents unnecessary exposure of private data. Samesurf allows black and white listing of sites and offers analytics to ensure representatives are complying with all required business standards. 

In addition, the ability to view and interact only with the co-browsing session (rather than the entire desktop or device) ensures that employees and customers alike maintain control over their respective data during the session.

Use Case Example: Financial Services

For the financial services industry where trust and security are paramount, Samesurf co-browsing offers an exceptional way to maintain client relationships without risking sensitive data. Imagine a customer calling a bank to discuss a loan application or investment options. Rather than sending emails, making multiple phone calls or worrying about the safety of document transfers, a bank representative can initiate a co-browsing session to securely walk the customer through the entire process while answering questions and providing real-time guidance.

Not only does this reduce the risk of cyber threats but it also enhances the overall customer experience. Clients feel more confident knowing that their financial advisor is guiding them through each step in a secure environment while helping to foster trust and customer loyalty.

Please note that screen-sharing poses major risks to customers and that is why financial institutions are making the switch to Samesurf cobrowse. 

Use Case Example: E-Commerce and Online Retail

Online retailers handle sensitive customer information such as payment details, addresses and order histories on a regular basis. Any security breach could lead to financial loss, reputational damage, and legal consequences. By implementing Samesurf cobrowse, e-commerce businesses can offer live support to customers who may have questions about orders, payment methods or troubleshooting issues with transactions.

Samesurf co-browse allows agents to help customers fill out forms, review payment options and guide them through checkout processes, all while ensuring that sensitive information remains safe. This collaborative experience also reduces cart abandonment since customers are able to receive immediate help when facing challenges.

The Future of Secure Online Interactions

As cyber threats evolve, the demand for secure online interactions grows. Samesurf cobrowse provides businesses across all industries with the tools they need to offer real-time, guided support while prioritizing cybersecurity. By eliminating common risks like data exposure, phishing, and unauthorized access, companies can build stronger relationships with customers, protect sensitive information and provide an exceptional user experience. 

Samesurf is the first patented cobrowse solution that enables businesses to offer a fully protected online experience. Whether in financial services, e-commerce, healthcare or any other industry, the benefits of using co-browsing for cybersecurity are clear: enhanced data protection, reduced risk of fraud, and increased customer trust. By embracing this innovative technology, businesses can ensure that their online interactions remain safe and secure while providing exceptional service that meets the demands of the modern consumer.

Visit samesurf.com to learn more or go to https://www.samesurf.com/request-demo to request a demo today.