Cyber Security is Paramount within Client Interactions

In today’s digital landscape, managing customer interactions involves addressing significant security risks. Sensitive information such as credit card details and Social Security numbers can be vulnerable during customer service interactions. To tackle these challenges, Samesurf invented modern cobrowse to protect client data at every step while complying with even the strictest of regulatory compliance regimes. Here’s an in-depth look at how our patented platform ensures secure digital customer interactions:

No Installs, Engineering, Code Placements, or IT Modifications

Samesurf provides a seamless experience without requiring any installations, code placements, browser notifications or changes to your network. Unlike other systems that depend on complex setups or WebRTC, Samesurf operates over standard ports 80 and 443. 

Redaction of Sensitive Screen Elements

In addition to inventing modern cobrowse, Samesurf also invented the ability to redact sensitive elements such as passwords, credit card numbers, and input field boxes during co-browsing sessions. This feature prevents unauthorized users from viewing confidential information during shared interactions.  . 

Security Focused Deployments and Implementations

Samesurf offers flexible deployment options, including cloud-based hosting with partners like AWS, Microsoft Azure, IBM Cloud and Google Cloud. For clients with specific regulatory needs, data can be restricted to particular regions such as the EU. The platform uses JWT Tokens for secure authentication and supports integrating directly into existing web experiences. 

Cobrowsing without Data Storage or Processing

One of the most prominent features of the Samesurf platform is its commitment to not store or process customer data during co-browsing sessions. Once a session ends, all transmitted data is discarded, so that no sensitive information is kept. Only generic analytics data such as session duration, participant numbers and browsing histories are stored if authorized by clients. 

Restriction of View Access to a Single or Multiple Browser Tabs

Samesurf’s co-browsing technology also allows participants to share either a single browser tab or multiple tabs while always ensuring that no other desktop elements are exposed. This focused approach, combined with enterprise-level TLS/SSL encryption, guarantees that all shared sessions remain secure and private. 

Shared Browsing Without Exposing the Desktop

Samesurf prioritizes content sharing over traditional video-first platforms. This approach allows users to engage with rich media content of any kind without exposing the client or agent desktop which offers a highly secure alternative to remote desktop solutions. 

Conclusion

Samesurf’s patented co-browsing technology offers an easy and quick solution to the security challenges that are inherent in digital client interactions. By prioritizing data protection, user privacy, and seamless integration, Samesurf empowers businesses to build trust with their customers while delivering exceptional support experiences. With features such as element redaction, secure deployment options, and a strong commitment to data privacy, Samesurf sets a new standard for real time engagement and collaboration. These elements explain how Samesurf makes cybersecurity a crucial focus point that fosters successful and ultra-secure digital interactions for its install base.

Visit samesurf.com to learn more or go to https://www.samesurf.com/request-demo to request a demo today.